Job Description
Role Responsibilities:
- Diagnose hardware/software issues and resolve customer queries
- Guide customers via phone/chat/email to fix technical problems
- Escalate complex issues to development or infrastructure teams
- Document solutions and maintain accurate logs for reference
Key Deliverables:
- Timely resolution of client-reported issues within SLA
- Accurate tracking of tickets using support tools
- Maintenance of technical documentation and manuals
- Consistent customer satisfaction through effective communication
Skills Required
Technical Support, Remote Desktop, Troubleshooting, zendesk
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