Job Description
**Technical Support – Production**
**Location:** Richmond, VA (Hybrid – 3 days/week onsite)
**Role Overview**
This role operates within **Event Incident Management (EIM)** , providing **24x7 monitoring and support** for critical infrastructure and application components supporting customer-facing platforms. The position focuses on **proactive incident detection, analysis, and resolution** to ensure minimal service disruption.
The role requires working independently on complex issues while collaborating across global teams to maintain **system stability, performance, and availability** .
**Core Skills & Experience**
**Monitoring & Observability**
+ Strong working knowledge of:
+ **Splunk**
+ Experience with monitoring tools such as:
+ **CA Introscope**
+ **SiteScope**
+ **Tivoli Netcool / WebGUI**
+ **Gomez**
**Middleware & Platforms**
+ Experience with:
+ **WebSphere MQ**<...
**Location:** Richmond, VA (Hybrid – 3 days/week onsite)
**Role Overview**
This role operates within **Event Incident Management (EIM)** , providing **24x7 monitoring and support** for critical infrastructure and application components supporting customer-facing platforms. The position focuses on **proactive incident detection, analysis, and resolution** to ensure minimal service disruption.
The role requires working independently on complex issues while collaborating across global teams to maintain **system stability, performance, and availability** .
**Core Skills & Experience**
**Monitoring & Observability**
+ Strong working knowledge of:
+ **Splunk**
+ Experience with monitoring tools such as:
+ **CA Introscope**
+ **SiteScope**
+ **Tivoli Netcool / WebGUI**
+ **Gomez**
**Middleware & Platforms**
+ Experience with:
+ **WebSphere MQ**<...
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