Technical Support

Role description

The role is responsible for ensuring the integrity and accessibility of data by providing a robust and efficient enterprise backup, storage, and recovery service.

Key Responsibilities:

• Manage daily operations related to backup and storage systems.
• Oversee and maintain backup servers, tape libraries, disk repositories, storage arrays, and SAN switches, ensuring efficient backups, data replication and recovery.
• Offer intermediate-level support for the organization's enterprise backup and storage systems.
• Coordinate backup and storage support activities with other IT support levels within the department.
• Promptly escalate significant enterprise backup and storage issues to relevant team members.
• Engage with external vendors for hardware and application support when required.
• Implement Enterprise Backup and Storage software updates, patches, and ensure connectivity for backup and storage cli...