Technical Support

Job Summary

The Technical Support staff is responsible for providing first-level and second-level technical assistance to internal teams and external clients. This role ensures the smooth operation of systems, applications, and messaging platforms by responding to incidents, troubleshooting issues, and coordinating with internal teams and third-party providers when needed.

Key Responsibilities

· Provide technical support to internal users and external clients via ticketing systems, email, chat, or phone

· Troubleshoot issues related to applications, servers, networks, email platforms, SMS gateways, and cloud services

· Monitor system alerts, logs, and performance to proactively identify and resolve issues

· Assist in onboarding, configuration, and access management for systems and applications

· Document incidents, resolutions, and standard operating procedures (SOPs)

· Coordinate with vendors, telco providers, and third-party ...