Job Description
About Position:
Leads the Technical support team, ensures timely and effective resolution of client issues, manages performance metrics, and drives customer satisfaction and operational efficiency.
Role: Technical Support Operations Manager
Location: Pune
Experience: 10+Years
Job Type: Full Time Employment
What You'll Do:
Work collaboratively with cross-functional teams to ensure an exceptional customer
experience.
Hire, on-board, coach and develop the best support engineers in the industry.
Drive customer escalations to resolution by leading and engaging with customers
directly.
Manage the overall health of the case queue and phone coverage.
Ability to identify and manage support metrics, reporting tools, tracking tools and
infrastructure, to ensure all department activities are process driven.
Be a part of the weekend coverage rotation to assist with high-priority and global
outages.•
Expertise You'll Bring:
BS Degree in a technic...
Leads the Technical support team, ensures timely and effective resolution of client issues, manages performance metrics, and drives customer satisfaction and operational efficiency.
Role: Technical Support Operations Manager
Location: Pune
Experience: 10+Years
Job Type: Full Time Employment
What You'll Do:
Work collaboratively with cross-functional teams to ensure an exceptional customer
experience.
Hire, on-board, coach and develop the best support engineers in the industry.
Drive customer escalations to resolution by leading and engaging with customers
directly.
Manage the overall health of the case queue and phone coverage.
Ability to identify and manage support metrics, reporting tools, tracking tools and
infrastructure, to ensure all department activities are process driven.
Be a part of the weekend coverage rotation to assist with high-priority and global
outages.•
Expertise You'll Bring:
BS Degree in a technic...
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