Job Description

About Position:


Leads the Technical support team, ensures timely and effective resolution of client issues, manages performance metrics, and drives customer satisfaction and operational efficiency.


  • Role: Technical Support Operations Manager
  • Location: Pune
  • Experience: 10+Years
  • Job Type: Full Time Employment


What You‘ll Do:


  • Work collaboratively with cross-functional teams to ensure an exceptional customer
  • experience.
  • Hire, on-board, coach and develop the best support engineers in the industry.
  • Drive customer escalations to resolution by leading and engaging with customers
  • directly.
  • Manage the overall health of the case queue and phone coverage.
  • Ability to identify and manage support metrics, reporting tools, tracking tools ...

Ready to Apply?

Take the next step in your AI career. Submit your application to Persistent Systems today.

Submit Application