Job Description

About Position:

Leads the Technical support team, ensures timely and effective resolution of client issues, manages performance metrics, and drives customer satisfaction and operational efficiency.

  • Role: Technical Support Operations Manager
  • Location: Pune
  • Experience: 10+Years
  • Job Type: Full Time Employment

What You'll Do:

  • Work collaboratively with cross-functional teams to ensure an exceptional customer
  • experience.
  • Hire, on-board, coach and develop the best support engineers in the industry.
  • Drive customer escalations to resolution by leading and engaging with customers
  • directly.
  • Manage the overall health of the case queue and phone coverage.
  • Ability to identify and manage support metrics, reporting tools, tracking tools and
  • infrastructure, to ensure all department activi...

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