Job Description
Job Description
Technical Troubleshooting — Diagnose and resolve Level 1 and Level 2 issues involving desktops, laptops, printers, mobile devices, and peripherals.
Escalation Support — Serve as the escalation point for the service desk; mentor Level 1 technicians and validate ticket resolutions.
Onsite Support — Provide hands‑on assistance for hardware failures, workstation setups, and equipment deployments.
Software Support — Install, configure, and troubleshoot OS, productivity suites, collaboration tools, and line‑of‑business applications.
Network Assistance — Support basic network troubleshooting (LAN, Wi‑Fi, VPN, DNS, DHCP) and escalate complex issues to Level 3 or network teams.
User Account Management — Manage Active Directory accounts, permissions, group memberships, and password resets.
Asset Management — Track hardware inventory, maintain lifecycle documentation, and assist with procurement.
On‑Call Support — P...
Technical Troubleshooting — Diagnose and resolve Level 1 and Level 2 issues involving desktops, laptops, printers, mobile devices, and peripherals.
Escalation Support — Serve as the escalation point for the service desk; mentor Level 1 technicians and validate ticket resolutions.
Onsite Support — Provide hands‑on assistance for hardware failures, workstation setups, and equipment deployments.
Software Support — Install, configure, and troubleshoot OS, productivity suites, collaboration tools, and line‑of‑business applications.
Network Assistance — Support basic network troubleshooting (LAN, Wi‑Fi, VPN, DNS, DHCP) and escalate complex issues to Level 3 or network teams.
User Account Management — Manage Active Directory accounts, permissions, group memberships, and password resets.
Asset Management — Track hardware inventory, maintain lifecycle documentation, and assist with procurement.
On‑Call Support — P...
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