Job Description
Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
Responsibilities
- Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
- Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
- Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
- Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
- Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
- Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
Ready to Apply?
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