Job Description

A leading SaaS company in Lahore seeks a Customer Experience Manager to oversee Network Operations and support services. This role demands strong leadership and analytical skills coupled with a customer-first mindset. Key responsibilities include managing technical support operations, ensuring SLA compliance, and coaching a high-performing team. Ideal candidates will have 4-5 years of SaaS B2B experience along with a relevant degree and a track record of delivering customer satisfaction. A proactive and professional approach is essential.
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