Technical Support

Join to apply for the Technical Support role at First Datacorp .

This position involves providing IT support primarily through calls, so strong communication and customer service skills are a must.

Key Responsibilities

• Handle incoming calls and provide first-level technical support to users
• Log, track, and resolve incidents through a ticketing system
• Escalate issues as needed and ensure timely follow-up
• Deliver excellent customer experience in every interaction

Qualifications

Minimum Qualifications:

• Graduate of any IT-related course or with equivalent experience
• Excellent English communication skills (both verbal and written)
• At least 6 months of IT helpdesk or technical support experience preferred
• Willing to work on shifting schedules (day shift)

Seniority level

• Entry level

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