Technical Support Manager

The Cloudflare Technical Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real‑time voice of the customer to help communicate their needs and real‑world use cases back to the rest of the company for better service and future product development.

What You’ll Do

Are you passionate about operational excellence and developing high‑performing technical teams? Do you thrive in a fast‑paced environment where you can balance hands‑on technical depth with leadership impact? As a Technical Support Manager at Cloudflare, you will lead a team of talented engineers to deliver exceptional support experiences, meet and exceed KPIs, and ensure Cloudflare’s customers receive the highest level of service. You ...