Job Description
HIRING: Technical Support Manager
Our sister company Lithe Hamilton Technical Services Corporation is looking for an experienced Technical Support Manager to lead our 24x7 managed services and support teams and ensure high-quality, timely technical assistance to our clients. This role is full time, work onsite set‑up which oversees daily support operations, incident management, SLA compliance, and serves as the primary escalation point for critical issues.
Key Responsibilities
Lead and manage the technical support team and daily service desk operations
Ensure timely incident resolution, escalations, and SLA compliance
Provide guidance for P1/P2 and complex technical issues
Maintain support tools, documentation, and reporting
Drive process improvements, coaching, and team development
Qualifications
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