Job Description
Position Overview
The Technical Support Manager leads one or more technical support teams responsible for providing diagnostic, repair, and service support to International & IC Bus dealers, body builders, and other approved customers.
This role oversees highly technical support operations across multiple product and service domains, ensuring timely, accurate resolution of complex vehicle and system issues. The manager drives team performance, builds technical capability, and partners cross-functionally with engineering, product development, service tools, training, and publications teams to improve diagnostic effectiveness, reduce downtime, and enhance the dealer experience.
The Technical Support Manager is accountable for operational performance, team development, customer satisfaction, and continuous improvement across their assigned line(s) of business.Team Scope (Lines of Business)
Technical Support Managers may lead one or more of the following...
The Technical Support Manager leads one or more technical support teams responsible for providing diagnostic, repair, and service support to International & IC Bus dealers, body builders, and other approved customers.
This role oversees highly technical support operations across multiple product and service domains, ensuring timely, accurate resolution of complex vehicle and system issues. The manager drives team performance, builds technical capability, and partners cross-functionally with engineering, product development, service tools, training, and publications teams to improve diagnostic effectiveness, reduce downtime, and enhance the dealer experience.
The Technical Support Manager is accountable for operational performance, team development, customer satisfaction, and continuous improvement across their assigned line(s) of business.Team Scope (Lines of Business)
Technical Support Managers may lead one or more of the following...
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