Technical Support Manager

Location: DHA Phase 2, Islamabad, Pakistan

Job Type: Full-Time | Onsite
Work Schedule:

• Winter: 7:00 PM – 3:00 AM
• Summer: 6:00 PM – 2:00 AM

Job Overview

We are hiring an experienced Technical Support Manager to lead and scale our technical support operations. This role is ideal for a results-driven support leader with strong technical expertise, excellent English communication skills, and hands-on experience managing support teams, SLAs, and client escalations.

As a Technical Support Manager, you will be responsible for overseeing end-to-end support operations, ensuring high customer satisfaction, and collaborating with engineering and infrastructure teams to resolve complex technical issues.

Key Responsibilities

• Lead, mentor, and manage a team of Technical Support Engineers
• Oversee daily technical support operations and ensure timely issue resolution
• Handle client escalations professional...