Job Description

About PackageX
PackageX is the execution layer for physical AI in enterprise logistics. We enable enterprises to see, understand, and execute real-world logistics operations in real time using Vision–Language–Action intelligence.
We sit between systems of record (ERP, WMS, TMS) and the physical world, turning cameras, people, and automation into deterministic, auditable workflows. Rather than replacing existing systems, PackageX makes them operationally intelligent.
We start with inbound receiving, the highest-friction choke point in logistics, and expand across adjacent workflows, sites, and automation modes. This creates a workflow-led enterprise expansion motion that compounds inside complex operations.
We're a fast-growing pre-Series A stage startup in New York City with a distributed global team backed by Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital.
Role Overview
We are looking for a Technical Support Manag...

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