Job Description
Hi Professionals
Hope you are doing great
Our client is looking for multiple Technical Support L2 Manager experienced consultants to join a high-growth organization. If you are interested kindly, please share your CV and let me know your rate expectation.
Role: Technical Support L2 Manager
Location: Johannesburg, SA (Hybrid)
Duration: Contract
RESPONSABILITIES
Team Leadership & Operations
• Manage and mentor the L2 support team, ensuring timely and effective resolution of technical
issues.
• Oversee daily operations, ticket queues, and workload distribution.
• Define and monitor KPIs and SLAs for L2 support performance.
Technical Escalation & Resolution
• Serve as the escalation point for complex incidents and service requests.
• Troubleshoot and resolve advanced issues related to software, infrastructure, and integrations.
• Collaborate with L3 support, engineering, and vendors for issue resolution.
Process Improvement & Documentation<...
Hope you are doing great
Our client is looking for multiple Technical Support L2 Manager experienced consultants to join a high-growth organization. If you are interested kindly, please share your CV and let me know your rate expectation.
Role: Technical Support L2 Manager
Location: Johannesburg, SA (Hybrid)
Duration: Contract
RESPONSABILITIES
Team Leadership & Operations
• Manage and mentor the L2 support team, ensuring timely and effective resolution of technical
issues.
• Oversee daily operations, ticket queues, and workload distribution.
• Define and monitor KPIs and SLAs for L2 support performance.
Technical Escalation & Resolution
• Serve as the escalation point for complex incidents and service requests.
• Troubleshoot and resolve advanced issues related to software, infrastructure, and integrations.
• Collaborate with L3 support, engineering, and vendors for issue resolution.
Process Improvement & Documentation<...
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