Job Description

Description

  • Leading and monitoring the service delivery team.

  • Keeping the sector manager up-to-date with daily work resolution and the technical support processes done through pre-determined reporting templates within the time frame.

  • Conducting the upgrade plans and follow up maintenance contracts.

  • Improve documentation of technical support policies and procedures.

  • Follow with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the assigned tickets.

  • Work hand-in-hand with the management to plan service delivery strategies.


    • Qualifications

  • Bachelor Degree.
  • Minimum 7 years of experience.
  • Strong Leadership and Communication Skills.
  • Excellent command of English.
  • Strong knowledg...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Comsys Software today.

    Submit Application