Technical Support Manager

About The Role

Working closely within the Operations team, you will be managing and leading the Technical Support team. The role will involve providing management information and tracking ticket SLA's and service revenue. You will ensure consistent working practices across the department and help us to exceed our revenue targets.

What You'll Be Doing

No two days will be the same, and each day will present new challenges to you. The role will involve working with clients, delivery managers, product development and project sponsors. You will be the initial escalation point and will need to work with the Technical Support Team to resolve whilst keeping senior management updated.

You will have management responsibility for the Technical Support Team, as well as overseeing team members personal development.

The role will be based in Bristol but you will be expected to visit our London office on a bi-monthly basis.

You Will Need To <...