Job Description
Overview
Job Title: Technical Support Manager
Salary: Competitive
Location: Mexico City, Mexico/Hybrid
Contract: Permanent
Hours: Full Time
Do you thrive on leading high‑performing teams and delivering exceptional customer experiences at scale? We are looking for a permanent Technical Support Manager, to join our global Cambridge English Customer Support Team and establish a new team in our Mexico office.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
As a Technical Support Manager, you will have a central role in helping us provide a world-class level of customer service. Helping manage the work of a large team of customer service agents based in three countries, you will ensure that customer expectations are met and exceeded through managing the running of the Customer Support team, coo...
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