Technical Support

MRF:
Is This YOU? Then We Want to Meet You
As a Care Guide, you will be the heart and voice of our brand. Using the campaign's SaaS platform, you'll manage a unified inbox to provide seamless, empathetic, and lightning-fast support. We aren't looking for script readers, but we want proactive problem solvers who can navigate the platform and create wow moments for our customers.
Qualifications

• At least 1+ years in eCommerce Customer Support and Technical Troubleshooting
• Proven experience using campaign's SaaS platform or relevant CRMs is highly preferred. Familiarity with Shopify or similar platforms is a must.
• Exceptional written English skills with a knack for conversational writing (clear, concise, and empathetic).
• Must have a reliable home office setup with high-speed internet (minimum 30 Mbps) and a backup power solution.
• Has good attendance record and sense of independence
• High emotional intelligence. You c...