Technical Support

LOCATION: 

Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Philippines

JOB DESCRIPTION:

• The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

JOB RESPONSIBILITIES:

• Provides technical support and guidance to resolve users' computer hardware and software problems.
• Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
• Applies knowledge of computer software and hardware to assist users in resolving problems.
• Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
• Coordinates service or replacement of defective products from vendors and manufacturers.
• Maintains knowledge of technical innovations,...