Job Description
Job Description:
We are looking for an Entry-Level Technical Specialist – Crypto Customer Support to join our team and play a pivotal role in ensuring a seamless and engaging support experience for our clients.
As a Technical Specialist – Crypto Customer Support, you will guide clients through the setup and management of their crypto accounts, troubleshoot technical issues, and serve as their trusted point of contact, ensuring they feel supported and confident in using our digital-asset services.
Responsibilities:
Respond to customer inquiries via email and chat; diagnose and resolve common issues such as transaction delays, failed deposits/withdrawals, and connectivity errors.
Monitor transactions for suspicious activity, flag potential risks per internal policy and regulatory guidelines to the clients, and document all escalations in the CRM.
Work closely with Product, Engineering, and Compliance teams to communicate customer pain points, validate feature releases,...
We are looking for an Entry-Level Technical Specialist – Crypto Customer Support to join our team and play a pivotal role in ensuring a seamless and engaging support experience for our clients.
As a Technical Specialist – Crypto Customer Support, you will guide clients through the setup and management of their crypto accounts, troubleshoot technical issues, and serve as their trusted point of contact, ensuring they feel supported and confident in using our digital-asset services.
Responsibilities:
Respond to customer inquiries via email and chat; diagnose and resolve common issues such as transaction delays, failed deposits/withdrawals, and connectivity errors.
Monitor transactions for suspicious activity, flag potential risks per internal policy and regulatory guidelines to the clients, and document all escalations in the CRM.
Work closely with Product, Engineering, and Compliance teams to communicate customer pain points, validate feature releases,...
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