Technical Support Lead

The role

The operational scope of this position makes the Technical Support Lead pivotal in delivering the highest quality IT services to our colleagues.

The ideal candidate will be proactive, with a strong background in IT client-facing support and a clear understanding of the legal sector, enabling effective analysis and resolution of technical needs specific to lawyers.

As a senior member of the IT team, the Technical Support Lead will provide advanced technical support and expert guidance within our user community.

Serving as a bridge between 2nd and 3rd-line support teams, this role will coordinate and drive service improvement initiatives by proactively identifying and addressing gaps.

A solid operational background and a keen eye for recognizing and implementing improvements are essential. Above all, a passion for outstanding customer service is required, setting a benchmark for others.

Based in the Warsaw of...