Technical Support

Job description:

• Respond to technical support requests via email, phone, chat, or ticketing systems.
• Diagnose and troubleshoot software, hardware, and network issues.
• Install, modify, and repair computer hardware and software.
• Walk customers or staff through problem-solving steps.
• Follow up with users to ensure full resolution of issues.
• Maintain daily performance of computer systems and escalate issues as necessary.
• Document internal procedures and solutions for future reference.
• Support users in the use of business-critical applications.
• Monitor and maintain system performance, backups, and security protocols.