Job Description
The IT Technical Support & Networking personnel is responsible for providing technical assistance, maintaining the company’s IT infrastructure, and ensuring smooth day-to-day network and system operations. This role involves troubleshooting hardware, software, and network issues, supporting end-users, and assisting in the setup and maintenance of office IT systems.
Technical Support
- Provide first and second-level technical support to all staff (hardware, software, printer, email, and system issues).
- Diagnose and resolve IT-related problems in a timely and professional manner.
- Install, configure, and maintain computer systems, software, and peripherals.
- Set up new user accounts, workstations, and email access.
- Maintain inventory records of IT equipment and software licenses.
- Provide general IT assistance to staffs and stakeholders.
- Participate with department’s projects or IT related activities.
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