Technical Support Intern

Job Title: Technical Support Specialist Intern

Location: Tucumán, Argentina

Department: Customer Support

Reports to: Manager, Customer Support

Job Summary:

We are seeking a motivated and detail-oriented intern to join our Technical Support team. This role offers hands-on experience in customer support operations, technical troubleshooting, and data handling. The ideal candidate will have strong communication skills in English and a working knowledge of Microsoft Excel.

Key Responsibilities:

·       Provide first-level technical support to customers via email, chat, and phone.

·       Troubleshoot and resolve software issues in a timely manner.

·       Document customer interactions and technical solutions accurately.

·       Assist in maintaining support documentation and FAQs.

·       Collaborate with cross-functional teams to escalate and resolve complex issues.

·       Analyze support data using E...