Technical Support Intern

As a Technical Support Intern, you will assist our IT team in providing exceptional customer service and resolving technical issues. You will have the opportunity to gain practical experience in troubleshooting software and hardware problems, responding to both internal & external inquiries, and documenting support tickets.

Key Responsibilities:

• Provide technical assistance and support to customers and team members via phone, email, or chat
• Troubleshoot software and hardware issues reported by team members and customer
• Diagnose and resolve technical problems related to computer systems, software applications, and network connectivity
• Escalate unresolved issues to the appropriate support teams or senior
• Document customer interactions, troubleshooting steps, and resolutions in the ticketing system
• Collaborate with cross-functional teams to ensure timely resolution of technical issues
• Assist in the development of ...