Job Description
As a Technical Support Intern, you will assist our IT team in providing exceptional customer service and resolving technical issues. You will have the opportunity to gain practical experience in troubleshooting software and hardware problems, responding to both internal & external inquiries, and documenting support tickets.
Key Responsibilities:
Provide technical assistance and support to customers and team members via phone, email, or chat
Troubleshoot software and hardware issues reported by team members and customer
Diagnose and resolve technical problems related to computer systems, software applications, and network connectivity
Escalate unresolved issues to the appropriate support teams or senior
Document customer interactions, troubleshooting steps, and resolutions in the ticketing system
Collaborate with cross-functional teams to ensure timely resolution of technical issues
Assist in the development of technical support documentation and knowledge base a...
Key Responsibilities:
Provide technical assistance and support to customers and team members via phone, email, or chat
Troubleshoot software and hardware issues reported by team members and customer
Diagnose and resolve technical problems related to computer systems, software applications, and network connectivity
Escalate unresolved issues to the appropriate support teams or senior
Document customer interactions, troubleshooting steps, and resolutions in the ticketing system
Collaborate with cross-functional teams to ensure timely resolution of technical issues
Assist in the development of technical support documentation and knowledge base a...
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