Technical Support I

Location: Medellín, Colombia
Work Mode: Hybrid (First month fully onsite for training)

At RAMBPO, we mix tech, talent, and great vibes to create solutions that really make a difference. We're a boutique BPO with a human touch — where ideas flow, teamwork rules, and every day is a chance to grow.

About our client is a global logistics and supply chain solutions provider, offering international transportation, customs brokerage, warehousing, and distribution services. With a strong technology-driven approach, It´s ensures operational efficiency and visibility across import and export activities. Great Isn´t?

What you'll do:

- Be the friendly first point of contact for clients using our customs clearance platform with CBP and other agencies.
- Answer tickets, troubleshoot software issues, and guide clients through processes.
- Review documentation, solve tariff-related questions, and keep things running smoothly.
- Build strong, positive relat...