Job Description

Technical Support I

Location: Medellín | Mode: on site | Salary: To be agreed

We’re hiring!

At RAM BPO, we mix tech, talent, and great vibes to create solutions that really make a difference. We’re a boutique BPO with a human touch — where ideas flow, teamwork rules, and every day is a chance to grow.

What you’ll do

  • Be the friendly first point of contact for clients using our customs clearance platform with CBP and other agencies.
  • Answer tickets, troubleshoot software issues, and guide clients through processes.
  • Review documentation, solve tariff‑related questions, and keep things running smoothly.
  • Build strong, positive relationships with our clients.

What we’re looking for

  • English B2+
  • Basic IT knowledge (OS, networks, firewalls).
  • Back‑office experience is a plus.
  • Great communication, problem‑solving skills,...

Ready to Apply?

Take the next step in your AI career. Submit your application to RAM BPO ? today.

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