Technical Support Expert

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet or exceed client metric obligations
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Completed at least 2 years of college
• At least 2 years of CSR work experience and 1 year of inbound/outbound sales experience (Voice)
• At least 6 months of BPO sales experience (ups...