Technical Support Expert

We would love for you to explore other opportunities within Asurion.

• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet or exceed client metric obligations.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Able to understand the different accents and able to speak clearly using a neutral accent.
• Excellent online communication skills including spelling, grammar, tone and professionalism....