Technical Support Executive(Software industry exp)

Software Industry

Profile - Technical Support Executive

Qualification - Any Graduate

Experience - Min. 4+ yrs in same field (strong communication skills )

Salary- Upto 3.6 LPA

Location - Jaipur

Job Description

Respond to customer queries through various channels (phone, email, chat, in-person).

Provide first-line support for technical issues and concerns.

Troubleshoot problems and guide customers through step-by-step solutions.

Escalate complex issues to senior technical teams if necessary Diagnose hardware/software issues reported by customers.

Troubleshoot and resolve problems related to system errors, software bugs, network issues, or hardware malfunctions.

Reproduce reported issues in a controlled environment for better unders...