Technical Support Executive Intern

Technical Support Executive Intern

Company: Inficore Soft

Location: Remote

Employment Type: Internship (Full-time)

Duration: 1–3 Months

Stipend: ₹15,000 per month

Role Description

Inficore Soft is seeking a tech-savvy and patient Technical Support Executive Intern to join our support team. In this role, you will act as the first point of contact for users experiencing technical difficulties with our platforms. You will learn to troubleshoot software issues, manage support tickets, and translate complex technical jargon into easy-to-understand instructions for users.

Primary Responsibilities

• Issue Resolution: Troubleshoot and resolve technical issues related to software installation, account access, and platform functionality.

• Ticketing Management: Manage and update support tickets using tools like Zendesk, JIRA, or Freshdesk, ensuring timely closures.

• Technical Documentation: Help maintain and update the interna...