Technical Support Executive

Job Title: Technical Support Executive (Fresher B.Tech Graduates preferred)

Location: Gurgaon, Sector 27 (On-Site)

About Cosmofeed

Cosmofeed is a creator-first platform offering tools and features that help content creators grow

and monetize their audiences. We're building the future of the creator economy - and you can be

part of our journey!

What you can expect to do in this role:

• Provide timely and accurate responses to customer inquiries via chat, email, and phone.
• Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps.
• Ensure that customer requests are handled effectively and escalated when necessary.
• Develop a deep understanding of Cosmofeed/SuperProfile products, including features, functionality, and best practices.
• Educate custo...