Job Description

Attend basic & small amounts of inbound technical service calls.Pending call processing with the help of a colleague on a routine basis.Keep records of all conversations in our ticket system in a comprehensible way.Frequently attend training sessions to improve knowledge and performance level.Ensure following the customer service SOP, Company policies, and website for FAQs.Escalate serious problems according to the hierarchy.Frequently attend training sessions to improve knowledge and performance level.

  • Experience

    1 - 2 Years

  • No. of Openings

    5

  • Education

    Graduate (B.C.A, B.Com, B.Sc)

  • Role

    Technical Support Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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