Job Description

Technical Support Engineer (Oracle)

CoinMarketCap, Kuala Lumpur, Federal Territory of Malaysia

Job Description

Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training. Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues. Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction. Monitor system performance and assist with version upgrades and data migrations.

Responsibilities

  • Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.
  • Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.
  • Create operational documentation and knowledge base articles, optimize support processes, and improv...

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