Technical Support Engineering Manager

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Our platform empowers branded merch distributors to work smarter — managing projects, building quotes, placing orders, and collaborating with clients and suppliers seamlessly through the power of the Connected Workflow.

About the Role

We’re growing — and we’re hiring a Technical Support Manager to lead and elevate our support function at commonsku.

As a player‑coach , you’ll manage a team of Support Engineers and Specialists while also rolling up your sleeves to dive into complex issues yourself. You’ll oversee the systems, processes, and people that keep our customers’ experience running smoothly — ensuring timely resolutions, improving SLAs, and strengthening the bridge between Support, Engineering, and Product.

You’ll balance hands‑on technical troubleshooting with strategic leadership, helping your team grow while improving operational ex...