Technical Support Engineer

KEY RESPONSIBILITIES 1. Provide 1st level of technical support of SE Power products in pre-sales and post-sales to SE customers and partners by remote channel (phone, chat, Email).a) Power products include: Circuit Breakers & Switches, Contactors, Meter, Power Quality and Power Factor Correction… products.b) Pre sales technical support: Product selection, Product replacement, Documents download, Product Characteristics etc.c) Post-sales technical support: Product installation, Product wiring, Product setup/settings, Troubleshooting etc. 2. Assure proper escalation to the 2nd level support when necessary, Be able to collect information needed in case of escalation to L2 (customer details, application environment and historical etc.) 3. Summarize Frequently Asked Questions raised with daily customer’s calls. 4. Sharing technical information and customer’s feedbacks with other team members or Quality, After-Sales and Marketing departments regarding. 5. Create videos, papers to help our te...