Technical Support Engineer, Tunis - Remote

Our Team

We’re a mission-driven support team dedicated to ensuring a smooth, reliable shipping experience for millions of customers. We value ownership, curiosity, and continuous learning, working closely with engineering, product, and operations to quickly resolve issues and strengthen our systems. Our culture centers on collaboration, support, and knowledge sharing, empowering every team member to make an impact from day one.

What You Will Do

• Serve as a Technical Support Engineer, acting as first-line support during issues and helping prevent future problems.
• Configure customer accounts and work with monitoring tools to detect issues early.Troubleshoot technical issues by collaborating with engineering, product, and operations teams.
• Document common issues, best practices, and solutions to improve internal knowledge bases.
• Participate in on-call rotations to support urgent operational ne...