Job Description
The support sector faces mounting complexity even as customer demands escalate. Today's customers anticipate AI-driven, immediate resolutions, yet most companies remain stuck in pilot phases and fail to translate AI into tangible results. Meanwhile, the benchmark is poised to rise further. By 2029, agentic systems are expected to autonomously handle the majority of routine issues, creating a critical divide between what customers expect and what organizations currently deliver.
We're bridging that divide through an alternative approach: AI-enhanced cyborg agents who combine extensive troubleshooting expertise with product knowledge and agentic AI. In this position, you refine, repair, and guide the tools. Each repair strengthens our automation, each root cause investigation becomes a repeatable blueprint, and each edge case you resolve enhances the system for thousands of future customers. This is the intersection of sophisticated troubleshooting, human insight, and AI coordination,...
We're bridging that divide through an alternative approach: AI-enhanced cyborg agents who combine extensive troubleshooting expertise with product knowledge and agentic AI. In this position, you refine, repair, and guide the tools. Each repair strengthens our automation, each root cause investigation becomes a repeatable blueprint, and each edge case you resolve enhances the system for thousands of future customers. This is the intersection of sophisticated troubleshooting, human insight, and AI coordination,...
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