Job Description
תחום:
A leading cybersecurity company is looking for a Technical Support Engineer - Tier III!Responsibilities:Support the company's products on customers systems remotelyEscalating technical issues to R&D and working with them to achieve a resolutionMentor Tier 1-2 Support Engineers; consult on their cases and assist with escalation issuesIndependently troubleshoot and resolve complex issues related to the customer's environment by analyzing product & systemic issues - Active directory, file servers (Windows / Linux), Exchange, SharePoint, storage systems, etc.Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature
דרישות:
At least 2 years of experience as System administrator / Technical support ...
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