Job Description

:
  • Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone

  • Troubleshoot issues through reproducing the problem and determine resolution

  • Triage newly reported problems, assign proper severity and work to identify a resolution

  • Update the ticket tracking system to provide accurate and current status of support issues

  • Create Knowledge-base articles regularly to expand self-help tools for customers and internally

    • Qualifications:

  • 2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role

  • Experience writing SQL queries required

  • Experience working with Java/J2EE applications required

  • Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred

  • Experience with performanc...

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