Technical Support Engineer, Tier 2 and Partner Support - Mexico

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role:

As a Technical Support Engineer - Tier 2 and Partner Support you will be responsible for providing world‑class dedicated technical support to JumpCloud’s largest partners and customers. We are looking for a highly technical self‑starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve high priority and mission critical customer issues in a fast‑paced environment. As a Technical Support Engineer- Tier 2 you will help p...