Job Description
(Job ID: )
Responsibilities
- Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
- Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
- Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
- Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
- Assist in testing new features, enhancements, and fixes provide feedback to improve product quality
- Support customer onboarding, including product setup, configuration guidance, and best practices
- Stay updated on product knowledge, tools, and industry trends through continuous learning
- Ensure all support cases meet defined SLA response and resolution timelines
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