Job Description
Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Technical Support Engineer here in Sutherland.
Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
If you are a Technical Support Engineer looking for a global career, do not miss this opportunity
KEY RESPONSIBILITIES:
Handle support issues from Nessus customers via web to case, voice, and chat channels.
Handle basic product how-to, configuration, plugin and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented pr...
Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
If you are a Technical Support Engineer looking for a global career, do not miss this opportunity
KEY RESPONSIBILITIES:
Handle support issues from Nessus customers via web to case, voice, and chat channels.
Handle basic product how-to, configuration, plugin and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented pr...
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