Job Description

Date Posted:
Country:
Singapore
Location:
8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore
Job Title
Technical Support Engineer
Role Overview:
  • Technical Troubleshooting & Field Support
  • Provide second‑level and third‑level technical support for 9G elevator systems
  • Perform root-cause analysis for recurring breakdowns, abnormal operations, and technical escalations to support on callback reduction
  • Support field technicians on-site when complex issues or major faults arise.
  • Review error logs, controller data, and system configurations to diagnose issues.
  • Product Expertise & Knowledge Management
  • Serve as the subject matter expert (SME) for the 9G elevator control system, door system, traction machine, safety circuits, and communication networks.
  • Maintain updated technical documentation, troubleshooting guides, and software/firmware ve...

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