Job Description
We're hiring a Technical Support Engineer to join a growing technology-driven company building software products used by customers across different markets. This team works closely with product and engineering to keep systems running smoothly and users supported.
What you'll do
Act as first-line support for software and application issues
Troubleshoot, analyze, and resolve technical problems reported by users
Identify product defects, document clear findings, and escalate to engineering when needed
Manage and prioritize support tickets using tools like Jira, meeting agreed SLAs
Communicate solutions, updates, and workarounds clearly to users
Help maintain internal and user-facing documentation, FAQs, and troubleshooting guides
What we're looking for
Bachelor's degree in Computer Science, IT, or a related technical field
At least 1 year of experience in technical support, QA, or a similar role
Hands-on experience with ticketing and bug-tracking tools (e....
What you'll do
Act as first-line support for software and application issues
Troubleshoot, analyze, and resolve technical problems reported by users
Identify product defects, document clear findings, and escalate to engineering when needed
Manage and prioritize support tickets using tools like Jira, meeting agreed SLAs
Communicate solutions, updates, and workarounds clearly to users
Help maintain internal and user-facing documentation, FAQs, and troubleshooting guides
What we're looking for
Bachelor's degree in Computer Science, IT, or a related technical field
At least 1 year of experience in technical support, QA, or a similar role
Hands-on experience with ticketing and bug-tracking tools (e....
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