Job Description
Join our dynamic team as a Technical Support Engineer and gain hands-on experience with APIs, system monitoring, and troubleshooting real-world technical issues. This role is perfect for those who enjoy problem-solving, working with logs, and supporting mission-critical applications—offering a strong foundation for future roles in DevOps, SRE, or Software Engineering.
Job Descrption
Respond to and resolve support tickets for application and API-related issues.
Use tools like Postman to test, validate, and troubleshoot API requests.
Review and analyze application and system logs to identify root causes of issues.
Monitor application performance using tools such as Grafana, Kibana, or Datadog.
Collaborate with Engineering, QA, and Product teams to escalate and resolve complex issues.
Document troubleshooting steps, resolutions, and best practices for internal reference.
Proactively identify opportunities to improve system reliability and performance.
Provide cl...
Job Descrption
Respond to and resolve support tickets for application and API-related issues.
Use tools like Postman to test, validate, and troubleshoot API requests.
Review and analyze application and system logs to identify root causes of issues.
Monitor application performance using tools such as Grafana, Kibana, or Datadog.
Collaborate with Engineering, QA, and Product teams to escalate and resolve complex issues.
Document troubleshooting steps, resolutions, and best practices for internal reference.
Proactively identify opportunities to improve system reliability and performance.
Provide cl...
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